We are seeking an experienced Tier 3 Support Engineer to provide advanced technical support for our clients’ IT environments. This role requires strong troubleshooting skills, deep technical expertise, and the ability to resolve escalated issues that Tier 1 and Tier 2 support cannot address. The ideal candidate has a background in systems, networks, and cloud technologies, with strong problem-solving abilities and a customer-focused mindset. Key Responsibilities:
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Act as the final escalation point for complex technical issues across servers, networks, cloud, and applications.
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Diagnose, troubleshoot, and resolve advanced hardware, software, and infrastructure problems.
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Manage and support Windows and Linux servers, Active Directory, Office 365, and virtualization platforms (VMware/Hyper-V).
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Maintain and troubleshoot networking components (firewalls, switches, VPNs, routing protocols).
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Assist in patch management, system upgrades, and configuration changes.
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Document solutions, create knowledge base articles, and provide guidance to Tier 1 and Tier 2 teams.
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Collaborate with vendors and internal stakeholders to resolve critical incidents.
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Participate in on-call rotation as needed to provide after-hours support.
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5+ years of hands-on IT support or system administration experience, with at least 2+ years at Tier 3/advanced support level.
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Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Office 365 administration.
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Experience with virtualization technologies (VMware, Hyper-V).
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Solid understanding of networking concepts (TCP/IP, VLANs, VPN, routing, firewalls).
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Familiarity with cloud platforms such as Microsoft Azure and/or AWS.
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Strong troubleshooting, analytical, and communication skills.
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Relevant certifications (Microsoft, Cisco, VMware, CompTIA) are a plus.
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Competitive compensation package
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Opportunity to work with diverse client environments and technologies
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Professional growth and training support
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Collaborative team environment
