Technology Modernization Specialist
Responsible for operating at the intersection of technology, operations, and business stakeholders, requiring exceptional communication skills and a strong understanding of how modern SaaS (Software-as-a-Service) ecosystems (e.g. Sales force, Azure, ServiceNow) enable efficiency, scalability, integration, and cost optimization in complex environments.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
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Lead research initiatives to create state-of-the-art technology across the enterprise.
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Evaluate and recommend paths forward for enterprise technology, including SaaS adoption (Salesforce, ServiceNow), Azure-based re-
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platforming, system integration, or replacement, based on business value, scalability, security, and operational impact.
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Partner with engineering, architecture, and platform teams to ensure solutions align with enterprise SaaS frameworks, data models, and
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integration standards.
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Take initiative to drive teams and stakeholders toward next steps, clear conclusions, and actionable outcomes.
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Lead and facilitate meetings with cross-functional stakeholders-including business, operations, and technology, to ensure product requirements are clearly defined and well understood.
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Manage and drive discussions, confidently steering conversations toward productive, outcome-oriented decisions, particularly around
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decisions and ensure alignment with business priorities.
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Construct and maintain comprehensive product documentation, including user stories, feature definitions, process flows, SaaS capability
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mappings, and product roadmaps.
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Present multiple solutions options and trade-offs to stakeholders, including Saas vs custom development, platform extensibility, and
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long-term operational considerations.
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Comply with all applicable laws/regulations, as well as company policies/procedures.
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Perform other duties as assigned.
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Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all
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duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS:
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Bachelor’s degree in business, computer science, engineering, information technology, or related field.
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Five (5) years’ experience in product owner, solutions architecture, or technology-driven environment.
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Strong working knowledge of Salesforce (CRM, Service Cloud, Azure) or Service Now.
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Experience leading analysis and research of digital platforms and guiding cloud modernization or SaaS transformation initiatives.
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Experience with SaaS integration patterns, APIs, data synchronization, and platform extensibility concepts.
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Strong communication skills with ability to influence, facilitate discussions, and drive alignment across diverse stakeholder groups.
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Ability to clearly articulate product vision and strategy aligned to business and operations goals within a SaaS first or hybrid technology ecosystem.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
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