Technical Trainer and Application Specialist

We are seeking a dynamic, tech-savvy professional to join our team as a Technology Applications Specialist & Trainer. This hybrid role blends application support, interactive training, and change management, serving as a key link between IT, end-users, and leadership. The position is ideal for someone who enjoys helping professionals adopt technology efficiently and optimize workflows.

Key Responsibilities

• Lead onboarding sessions for new hires, ensuring a smooth introduction to core applications and technology practices.

• Design and deliver training programs, both virtual and in-person, tailored to business professionals and support staff.

• Develop engaging content including weekly “Tech Tips,” short tutorials, and training videos to promote ongoing learning.

• Maintain and update a library of training manuals, quick-start guides, and video resources.

• Support the delivery of Security Awareness Training curriculum and encourage user participation.

• Act as a subject matter expert for core business applications such as document management systems (NetDocuments, iManage, etc.), workflow tools, and Microsoft 365.

• Troubleshoot document management workflows, templates, macros, and related integrations.

• Partner with support managers to identify training opportunities and streamline workflows to improve productivity.

• Assist in testing, deployment, and adoption of new software, upgrades, and integrations.

• Collaborate with IT leadership to implement firmwide productivity applications.

• Participate in pilot groups, feedback sessions, and rollout initiatives for new tools or system enhancements.

• Track training feedback and usage metrics to refine programs and drive adoption.

Qualifications

• 5+ years of experience in technology training, IT support, or applications specialist roles within a professional services or corporate environment.

• Strong knowledge of document management systems (NetDocuments preferred, iManage acceptable).

• Advanced knowledge of Microsoft Office 365 (Word, Outlook, Teams, Excel, PowerPoint), including advanced user features or admin-level experience.

• Proficiency with training content tools such as Camtasia, Snagit, or similar platforms.

• Excellent communication skills with the ability to present technical concepts clearly and concisely.

• Familiarity with tools such as BigHand, DocStyle, and LexisNexis, or similar platforms.

• Experience supporting Security Awareness Training in a corporate setting.

• Experience with enterprise ticketing systems (e.g., ConnectWise Manage) and remote support software.

• Professional certifications such as Microsoft Certified Trainer (MCT) are encouraged (training and certification support available).

• Bachelor’s degree in Information Technology, Education

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