Field Service / Systems Support Specialist

Location: New York, NY to start, with future relocation to Florida
Type: Contract
Schedule: Onsite
Start: ASAP

We are working on a great infrastructure support opportunity for someone who wants to build their career in a hands-on technical role and eventually relocate to Florida.

This role starts in New York City, where you will learn the environment, the team, the tools, and the support model. After that, the plan is for this person to relocate to Florida and become a key onsite technology resource for a growing operation.

This is a fun role for the right person. It is not sitting behind a ticket queue all day. It is hands-on, onsite, people-facing, and close to the infrastructure team.

You will support users, troubleshoot systems, help with field issues, assist with basic network administration, and become part of a team that is actively expanding.

What You’ll Be Doing

• Provide onsite field service and systems support

• Support Windows and Mac laptops, desktops, mobile devices, printers, peripherals, and conference room technology

• Troubleshoot hardware, software, connectivity, authentication, and access issues

• Support Microsoft 365, Google Workspace, Zoom, and collaboration tools

• Help with basic network troubleshooting, including Wi-Fi, switch ports, access points, DHCP/DNS, and general connectivity

• Assist with device deployments, refreshes, imaging, moves, adds, changes, and equipment setup

• Work closely with infrastructure, networking, security, and application teams

• Learn the environment in NYC and bring that knowledge to a growing Florida operation

• Document common issues, fixes, site details, and escalation paths

• Own problems through resolution and communicate clearly with users and the technical team

What We’re Looking For

• 3+ years of desktop support, field service, systems support, or end-user technology support experience

• Strong hands-on troubleshooting with Windows and macOS

• Experience supporting Microsoft 365 and/or Google Workspace

• Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, switch ports, and general connectivity troubleshooting

• Experience with printers, mobile devices, peripherals, conference rooms, AV, or onsite technology

• Comfortable working onsite in a fast-paced environment

• Strong communication and customer service skills

• Someone dependable, professional, and willing to jump in where needed

• Interest in relocating to Florida after learning the environment in NYC

Nice to Have

• Experience in a multi-site environment

• Exposure to Cisco Meraki, Cisco switches, access points, or similar network tools

• Experience with Jamf, Intune, Apple Business Manager, or endpoint management tools

• Experience supporting iPads, Chromebooks, Macs, Windows laptops, or shared technology environments

• Prior experience with new site openings, office moves, field support, or technology rollouts

Why This Role Is Interesting

This is a good fit for someone who wants more than a standard support job.

You will get exposure to desktop, systems, field service, basic networking, infrastructure operations, and a growing Florida buildout. You will start by learning from an established team in NYC, then have the chance to take that knowledge with you and become an important technical resource in a new market.

If you are hands-on, sharp, reliable, and interested in relocating to Florida, this could be a really strong opportunity.

Who Should Apply

This is ideal for someone who:

• Likes being onsite and solving real technical problems

• Enjoys working directly with users and technical teams

• Wants exposure to both systems and infrastructure

• Has enough networking knowledge to troubleshoot connectivity issues

• Wants to grow into a bigger field / infrastructure support role

• Is seriously interested in relocating to Florida