Are you passionate about delivering exceptional IT services and building trusted relationships with business leaders? We are seeking a Senior IT Business Partner who will act as the local face of IT, ensuring seamless technology services for senior stakeholders and driving alignment between business needs and global IT strategy.
This is a critical role for someone who thrives at the intersection of technology and the business. You’ll serve as the voice of the business within IT while championing technology adoption and service excellence across a global organisation.
Role OverviewThe Senior IT Business Partner will be the primary IT contact for the region, working closely with senior stakeholders to understand and meet their technology needs. You will collaborate with global IT teams and third-party providers, ensuring services deliver value while continuously identifying opportunities for improvement. Key Responsibilities
-
Build strong, trusted relationships with senior business stakeholders to understand their technology needs and priorities
-
Ensure seamless IT service delivery by coordinating with global and regional IT teams
-
Champion technology adoption and change management within your region
-
Manage and oversee local IT service providers, ensuring service levels meet expectations
-
Identify and implement service improvements that align with business goals
-
Support major incident response, minimising disruption and keeping business leaders informed
-
Oversee regional IT budgets, balancing cost efficiency with value delivery
-
Proven experience in IT business partnering, service management, and stakeholder engagement
-
Strong background in incident management, problem-solving, and driving service improvements
-
Ability to translate technical concepts into clear, business-friendly language
-
Vendor management expertise with a track record of holding providers accountable for performance
-
Familiarity with ITSM tools (e.g., ServiceNow) and modern IT service management practices
-
Excellent communication and influencing skills, with a collaborative and proactive mindset
-
Work in a dynamic, global environment alongside diverse teams and senior business leaders
-
Shape how IT services support business success at a senior level
-
Drive meaningful technology improvements that directly impact the business
-
Competitive compensation and professional development opportunities
-
Be part of an inclusive, forward-thinking organisation that values innovation and service excellence
#LI-MF1
