Senior Level 2 Desktop Support Technician
Location:
San Francisco, CA, Market Street
Work Arrangement:
Onsite
Contract Length:
Contract through approximately the end of the year or January, with strong potential for longer term work based on performance
Position Overview
We are seeking an experienced Level 2 Desktop Support Technician to provide onsite end user support within a corporate environment in San Francisco. This individual should be comfortable supporting both Windows and Mac users and providing a high level of service to VIP and executive users.
The ideal candidate will be a strong hands on technician who can independently troubleshoot issues, communicate effectively with users, and take ownership of problems through resolution.
Key Responsibilities
• Provide onsite Level 2 desktop and deskside support for corporate users.
• Troubleshoot and resolve Windows and Mac hardware, software, operating system, peripheral, and connectivity issues.
• Provide responsive, high touch technical support for VIP and executive users.
• Diagnose and resolve escalated end user issues that require hands on onsite assistance.
• Support laptops, desktops, mobile devices, peripherals, and other end user technology.
• Take ownership of support issues from initial troubleshooting through resolution.
• Escalate more complex infrastructure or network related issues to the appropriate teams while assisting with onsite troubleshooting when needed.
• Deliver strong customer service and communicate clearly with both technical and nontechnical users.
• Document troubleshooting steps, incidents, and resolutions appropriately.
Qualifications
• Strong Level 2 desktop, deskside, or end user support experience.
• Hands on experience supporting both Windows and macOS environments.
• Previous experience supporting VIP, executive, or other high touch users.
• Strong troubleshooting skills across desktops, laptops, software, peripherals, and connectivity.
• Ability to independently diagnose and resolve technical issues.
• Strong communication and customer service skills.
• Reliable, professional, and comfortable working in a fast paced corporate environment.
• Ability to work onsite in San Francisco.
Additional Details
This position is expected to run at minimum through approximately the end of the year or January. There is an opportunity for the assignment to continue longer term for a consultant who performs well and proves to be a strong fit for the environment.
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