Job Title: IT Support Technician (Entry-Level)
Location: Philadelphia, PA
Type: Contract-to-Hire
Work Arrangement: Fully Onsite (Monday–Friday)
Overview
We are seeking an IT Support Technician with 1+ year of hands-on experience to provide fully onsite technical support in a professional office environment. This is a contract-to-hire opportunity with strong long-term growth potential within a structured IT organization.
Key Responsibilities
• Provide onsite desktop support for end users (hardware, software, peripherals)
• Troubleshoot Windows 10/11 operating systems
• Support Microsoft 365 applications (Outlook, Teams, Word, Excel, etc.)
• Perform basic Active Directory user administration (password resets, account setups)
• Configure, deploy, and image laptops and desktops
• Support printers, conference room technology, and basic connectivity issues
• Assist with onboarding and offboarding of employees
• Document tickets and resolutions in ticketing system
• Escalate complex issues to senior technicians or system administrators
Qualifications
• 1+ year of professional IT support experience
• Strong customer service and communication skills
• Experience supporting users in a Windows-based corporate environment
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with Active Directory and Microsoft 365
• Ability to work fully onsite, Monday–Friday
• Strong troubleshooting skills and eagerness to grow
Nice to Have
• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Experience supporting conference room AV systems
• CompTIA A+ or similar certification
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
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