Citrix Engineer

Location: Midtown Manhattan, NYC (Hybrid)

Position Overview:
We are seeking a Citrix DaaS Engineer to lead and support the migration, implementation, and ongoing management of our Desktop-as-a-Service (DaaS) platform. The engineer will play a hands-on role in designing, deploying, and supporting Citrix Cloud/DaaS solutions, ensuring seamless access to applications and desktops for end-users in a high-demand legal environment.

• Design, implement, and support Citrix DaaS solutions tailored for a law firm environment, ensuring high availability and security.

• Lead the migration from traditional on-premises VDI/desktop solutions to cloud-hosted Citrix DaaS.

• Configure and manage Citrix Cloud, Citrix Workspace, Virtual Apps and Desktops, and related components.

• Collaborate with IT leadership, application owners, and vendors to align desktop delivery with business needs.

• Support integration with Microsoft 365, document management systems (iManage/NetDocuments), and legal applications.

• Monitor performance, troubleshoot issues, and optimize virtual desktop environments.

• Ensure compliance with firm security policies, data governance, and industry regulations.

• Create technical documentation, operational runbooks, and provide knowledge transfer to IT support teams.

• Provide Tier 3 escalation support for complex Citrix/DaaS issues.

• 5+ years of experience designing, implementing, and supporting Citrix environments (XenApp/XenDesktop, Citrix Cloud, DaaS).

• Experience with Citrix Workspace, StoreFront, Citrix Gateway, Machine Creation Services (MCS), and profile management tools.

• Strong knowledge of Active Directory, Group Policy, DNS/DHCP, and Windows Server environments.

• Hands-on experience with Microsoft Azure and/or other cloud platforms (AWS, GCP).

• Familiarity with legal industry applications (iManage, NetDocuments, Workshare, BigHand, etc.) preferred.

• Strong troubleshooting and performance tuning skills in complex environments.

• Excellent communication and documentation skills, with the ability to work directly with attorneys and senior staff.

• Citrix certifications (CCA-V, CCP-V, CCE-V, or Citrix Cloud certifications) strongly preferred.

• Hybrid schedule: 3 days onsite in Midtown Manhattan, 2 days remote.

• Standard law firm business hours, with occasional after-hours support for upgrades or critical incidents.

• Opportunity to modernize and shape the firm’s desktop delivery strategy.

• Work with a collaborative IT team in a professional, high-performance legal environment.

• Competitive compensation and benefits package.